Frequently Asked Questions for EVV
What is the web address for DCI login?
How do I log in and clock in/out?
Click on this link or copy and paste it into your computers web address bar.
Watch it for easy to understand instructions and video.
https://directcareinnovations.zendesk.com/hc/en-us/articles/360002279574-Mobile-App-Base-User-Video
Where can I find answers for troubleshooting?
https://directcareinnovations.zendesk.com/hc/en-us
Tips for completing pending EVV Verification's?
When logging via mobile app, you may receive a pop-up alert that reads “You have pending EVV verification's. Please complete your verification's from Entries tab.” This will appear if you closed the app after clocking out of an Hourly punch requiring EVV, but before completing EVV verification. EVV Verification must be completed before the punch can be approved. To complete pending verification's:
Log in to your personal profile via mobile app.
On the pop up, click “Ok”
Navigate to the Entries page. Entries that have pending EVV verification's will be highlighted red.
Select an entry to navigate to the Entry Details Page.
Select Actions->Verify EVV.
Complete EVV Verification's.
Notify your supervisor/employer that EVV verification has been completed so that the punch can be approved.